Utility Week Water Customer Conference

Date: 17th January 2018

Location: Birmingham

With the non-domestic retail market open, planning underway for PR19 and potential for domestic competition on the horizon, there has never been a more critical time for water companies to take stock of their customer engagement strategy.

The 2018 Utility Week Water Customer Conference is the only dedicated event for domestic and non-household customer professionals in the UK water sector, providing you with the tools to improve customer service and engagement. 

Expert speakers include:

  • Chris Jones, Chief executive officer, Dŵr Cymru Welsh Water
  • John Russell, Senior director of strategy and planning, Ofwat
  • Sarah Bentley, Chief customer officer, Severn Trent Water
  • Jo Causon, Chief executive officer, Institute of Customer Service
  • Tony Smith, Chief executive officer, Consumer Council for Water
  • Jo Mayes, Director of customer operations, Business Stream
  • Louise Beardmore, Director of customer service, United Utilities
  • Jo Osborn, Head of communications, South East Water
  • Alun Shurmer, Director of customer strategy and communications, Dŵr Cymru Welsh Water
  • Simon Parsons, Director of strategic customer service planning, Scottish Water
  • Mark Field, Head of billings and collections, Southern Water


This CPD-certified event provides the opportunity to:

  • Talk about the replacement of SIM and the best ways to measure satisfaction
  • Hear about the increasing role of scrutiny by CCGs
  • Learn about best practice with omni-channel communication
  • Hear an award-winning approach to behavioural economic practices
  • Tailor your experience through dedicated household and non-domestic sessions
  • Learn how your peers are planning investment for the customer

15% Member Discount
As a supporter, we can offer our members a preferential rate to attend – to view full details and book, visit events.utilityweek.co.uk/water and when registering insert promo code WIF15 to get the 15% discount.

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