Utility Week Water Customer Conference

Date: 18th January 2017

Location: Holiday Inn, Birmingham City Centre



With PR19 planning underway, the shadow retail market opening in October 2016, the real thing scheduled for April 2017 and the possibility of domestic competition on the horizon; there is much to talk about and that is before we mention Brexit!

The Utility Week Waster Customer Conference will tackle crucial customer challenges such as customer experience, vulnerable customers, measuring customer satisfaction and engagement with a programme built around helping you give continuously excellent domestic and business retail customer service, post April 2017.

Speakers include

  • Johanna Dow, CEO, Business Stream
  • Tony Smith, CEO, Consumer Council for Water
  • Simon Oates, Chief customer officer, Southern Water
  • Ian McGuffog, Director of strategy & planning, Ofwat
  • Mark Field, Head of non-household retail, Southern Water
  • Lucy Darch, Managing director, Northumbrian Water Group Business
  • Louise Beardmore, Customer service director, United Utilities
  • Ben Newby, Customer service & IT Director, Bristol Water
  • Jane Austin, Head of HR & communications, Northumbrian Water – Retail
  • Ciaran Nelson, Head of corporate communications, Anglian Water Services

Reasons to attend:

  • Prepare for the opening of the non-domestic market to retail competition in 2017
  • Find out how to make technology work in tandem with your staff for greatest effect
  • Listen to ideas on communicating effectively through crises
  • Understand how best to locate and help vulnerable customers
  • Measuring customer satisfaction – new innovations and tried and tested strategies for success


15% DISCOUNT TO ATTEND: WATER INDUSTRY FORUM members are entitled to a 15% discount to attend this event. Register now at events.utilityweek.co.uk/water/book/ and enter WIF15 into the promo code box.

To register visit events.utilityweek.co.uk/water

For further info. contact Rachael Cannon +44(0)1342 332041 / rachael.cannon@fav-house.com 

For sponsorship contact Richard Powell +44(0)1342 332062 / richard.powell@fav-house.com 

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